Tests can fail in two ways.
- TNP – test not performed
- OOR – out of range
Test not performed means that the lab was unable to accurately obtain a measurement of your sample. This can happen for due to:
- Not enough sample
- Too much sample
- Hemolysis (broken blood cells) from squeezing your finger too hard.
- Waiting too long to return your sample.
Out of range means that your sample was higher or lower than what our machines can accurately detect.
If your test is out of range, we will tell you which biomarker and whether it was higher or lower than our reportable range.
If it is TNP we will provide you with a link to re-order your test kit. You do NOT need to pay for the entire test again. Only the kit cost, shipping and handling. For the majority of tests this is $19. For the CBC test it is $40.
The CBC is more expensive due to it needing FedEx overnight delivery.