Lab Me is a full-service blood testing service that allows its users to order blood tests from home and get results delivered to their dashboard.

By increasing convenience, ease, and insightfulness, we’re providing the products and services that will empower people to manage their health proactively. Once you know what’s going on inside your body, you can understand the impact of your lifestyle on your health and start to make small changes that add up to a healthier you.

Monthly

Recurring payments are collected on the same month and day each month.   If the initial recurring payment falls on February 29th of a leap year, Lab Me adjusts the billing cycle to February 28th or March 1st the following year.

Quarterly

Recurring payments are collected on the same month and day every 3 months.  For example, if you ordered on the first Monday of January, your next billing cycle will be one the first Monday of April.

Bi-Annual 

Recurring payments are collected on the same month and day every 6 months.  For example, if you ordered on the first Monday of January, your next billing cycle will be one the first Monday of July.

You’re welcome to cancel your subscription at any time given you meet the following requirements:

  • We are given 48 hours notice (to ensure we’re able to process your cancellation request in a timely fashion)
  • You have received the minimum amount of kits required by your plan. This policy is in place so that people don’t take advantage of our discount pricing for one-off purchases.
  • Important to note – Test kits ordered under a subscription are not eligible for refunds or returns.
Subscription Frequency Minimum Number of Tests Required for Cancellation
Monthly 3
Quarterly (Every 3 Months) 2
Bi-Annual (Every 6 Months) 2

Why do you have this policy? 

This policy is in place so that people don’t take advantage of our discount pricing for one-off purchases. We want to make sure our subscription testing is affordable for those who believe in the merits of regular testing.

If you’re not sure whether or not you want to make a long-term investment in our product, we recommend taking one of our tests outside of our subscription plan first.

How accurate are my results?

You can view our accuracy research here.

We only use CAP accredited labs, just like the hospitals. These labs run validation tests on all finger-prick blood samples, before making them available.

This is how our labs keep standards high, medical and research level accuracy and FDA approval…

Our lab partners are CAP accredited.  

Each partner lab we choose to work with is CLIA-certified (Clinical Laboratory Improvement Amendments). This means they have to meet high standards to obtain both state and federal certifications and submit themselves to regular inspections.

The College of American Pathologists (CAP’s) Laboratory Accreditation Program accredits the entire spectrum of laboratory test disciplines with the most scientifically rigorous customized checklist requirements.

The CAP’s peer-based inspector model provides a unique balance of regulatory and educational coaching supported by the most respected worldwide pathology organization.

The Laboratory Accreditation Program inspects a variety of laboratory settings from complex university medical centers to physician office laboratories, and covers a complete array of disciplines and testing procedures.

Regular Audits

Our partner labs go through several audits every year to ensure that quality standards are in place and being maintained.

Our laboratories strive to ensure that the right results are always obtained and this is achieved by the process of internal quality control (IQC) and external quality assessments (EQA). Furthermore they participate in regular quality audits, clinical governance and accreditation inspections.

Practically, IQC is performed on a daily basis and sometimes more than once per day depending on the test that is being done. Samples containing quality control material (very similar to blood but with exact known amounts of test material in the sample) are measured on the analysers.

The results produced by the analyser should fall within very strict pre-set limits that agree with the exact amount in the test sample at different levels i.e. low, medium and high levels. A patient’s blood sample will only be analysed when the quality material results have passed all the control criteria.

Research

The three types of vessels play distinct roles in the circulation process—but what about in blood testing? Are all vessels equally valuable when blood samples are needed for testing?

Capillary blood is not identical to venous blood. However, in many applications, these types of blood samples yield quality results for researchers and physicians alike. Capillary blood is a combination of arterial and venous blood.

From the right side of the heart through the lungs, oxygenated arterial blood flows into the capillaries. There, oxygen and nutrients are distributed and exchanged for carbon dioxide. The waste-containing deoxygenated blood then travels through the veins back to the heart. Being at the center of this process, the capillary turns out to be a useful site for blood sampling.

There is sufficient research to show that capillary blood can yield quality results, which may correlate to or even match traditional venipuncture reference values.

This is why we don’t offer as many test as our competitors – because those tests still show high variability.  We only select tests that have been proven to show consistant accuracy.

Our PSM system is also a major differentiator.

Theranos was founded in 2003 and claimed to be able to do over 100 different tests with only a tiny drop of blood. The same size drop as a glucose meter would use. The only issue was that technology didn’t exist at the time, and she ended up in significant trouble.

Since 2003 there have been significant advancements in technology. Point of care blood testing has made leaps and bounds. Finger prick blood testing is now widely accepted and used in the medical field.

Initially, it was intended to be used by pediatricians as a more natural way to collect blood from infants. However, significant improvements in collection methods and accuracy allowed it to be adopted by corporate wellness programs since it is becoming more popular to see a direct to consumer approach due to affordability and convenience.

Our partner labs are CAP-accredited, regulated by the FDA and undergo multiple audits a year (sometimes month), and use Roche blood equipment for the highest possible standard today.

We also can’t test 100’s of tests from a tiny spec of blood. We require about 4-5 drops (penny-sized) to capture the trials you see on the website today.

Here is a chart showing the interest in home blood testing as it grows year by year. Notice the big spike to the far left – that was Theranos.

 

lab me lab testing faq

You will receive a notification stating “TNP,” which means “test not performed.” In this case, you have not given enough blood for the sample to be adequately tested by the lab. We do not reship or provide another test for free in these cases.

The lab captures a photo of the sample, and we will provide that to you in case this happens as proof for both parties. We will resend the test to you immediately the first time this happens. After that, you will be required to pay a minimal fee for the kit replacement only (not the entire test). It is a fixed fee of $5.

Since your test results are coming from the lab to your dashboard, it is not possible to change the data. The results are standardized, and from an accredited lab so there would be no reason or need to edit the data.

If you feel there is an error, please contact us, and we will work with you to quickly resolve it.

Yes. You can delete your account at any time via your user dashboard or by contacting us 24/7 using the blue icon at the bottom right-hand corner of your screen.