Frequently Asked Questions
How Does It Differ From Other Lab Me Tests?
We use a micro-capillary system rather than a cassette for blood collection. Both are finger prick and as accurate as going to the lab and having blood drawn from your vein
How To Perform – What if I Mess It Up?
Once we get the order processed – WATCH THE video instructions CAREFULLY ABOVE on how to perform.
If for some reason you do the test incorrectly, you will be asked to pay for shipping and handling of a new test kit + shipping ($45 dollars/FedEx overnight). You won’t be charged the full cost of the test.
There are NO refunds of any type on this test.
That being said we send a couple of micro-tubes for collection – just in case. 😉
DO NOT do it on a Friday or Saturday – as the lab is closed on the weekend! And the return sending is for overnight delivery.
When Will It Be Delivered?
Please give us 3-5 days to process this order/test kit.
In addition, as stated this test is highly specific and also a new product – so we need to prepare it properly. It will NOT come in a branded Lab Me box as we are printing new ones for this test kit specifically. We use multiple labs – so it will most likely be in a box from one of our partner labs.
Tracking is not provided automatically. Our customer care team will email you the tracking number once it has been shipped.
Some advice from customers that have used the Lab Me at-home CBC.
- We use FEDEX for the CBC test.
- To you, it is 2-3 days, but sending back is overnight.
- You will need to send back using FEDEX (all pre-paid).
- Don’t do it on a Friday or Saturday – as the lab is closed on the weekend!
We will manually send you the tracking number as this is a very new product and not fully automated as of yet. We appreciate your patience.
What Happens After I Take The Test?
After you perform your sample it will be analyzed by our lab – and then we will review and aggregate your data into your dashboard.
- Take Your Time
- Watch The Video Carefully
- Mail-Back ASAP