If you have received the email with the subject line:
Your Sample Couldn’t Be Analyzed
Then you will need to reorder your test kit. Be sure to follow the instructions very carefully and ensure the CBC is sent back ONLY between Monday & Thursday. The lab is closed on the weekend and the CBC requires overnight shipping and processing.
It’s important that you send it right away after performing.
included in price: Replacement Kit + FedEx Overnight + Handling
Once we get the order processed – WATCH THE video instructions CAREFULLY ABOVE on how to perform.
If for some reason you do the test incorrectly, you will be asked to pay for shipping and handling of a new test kit + shipping ($49 dollars/FedEx overnight + handling). You won’t be charged the full cost of the test.
There are NO refunds of any type on this test after your order.
That being said we send a couple of micro-tubes for collection – just in case. 😉
DO NOT do it on a Friday or Saturday – as the lab is closed on the weekend! And the return sending is for overnight delivery.
Also, we use FEDEX overnight for the CBC test return mailer.
To you, it is 2-3 days, but sending back is overnight.
You will need to send back using FEDEX (all pre-paid).
Don’t do it on a Friday or Saturday – as the lab is closed on the weekend!
You will not be charged for the entire test again. Only $55 for a replacement kit, shipping, and handling.