If you have received the email with the subject line:
Your Sample Couldn’t Be Analyzed |
Then you will need to reorder your test kit. Be sure to follow the instructions very carefully and ensure the CBC is sent back ONLY between Monday & Thursday. The lab is closed on the weekend and the CBC requires overnight shipping and processing.
It’s important that you send it right away after performing.
$49
included in price: Replacement Kit + FedEx Overnight + Handling
Once we get the order processed – WATCH THE video instructions CAREFULLY ABOVE on how to perform.
If for some reason you do the test incorrectly, you will be asked to pay for shipping and handling of a new test kit + shipping ($49 dollars/FedEx overnight + handling). You won’t be charged the full cost of the test.
There are NO refunds of any type on this test after your order.
That being said we send a couple of micro-tubes for collection – just in case. 😉
DO NOT do it on a Friday or Saturday – as the lab is closed on the weekend! And the return sending is for overnight delivery.
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Also, we use FEDEX overnight for the CBC test return mailer.
To you, it is 2-3 days, but sending back is overnight.
You will need to send back using FEDEX (all pre-paid).
Don’t do it on a Friday or Saturday – as the lab is closed on the weekend!
You will not be charged for the entire test again. Only $55 for a replacement kit, shipping, and handling.
